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Glossary

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Average Order Value: Formula & Tips
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CSAT (Customer Satisfaction Score)
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Churn Rate: Calculation & Reduction
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Conversion Rate: Calculation & Optimization
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campaign
Customer Advocacy
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Customer Effort Score (CES)
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Customer Experience: CX Strategies
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route
Customer Journey: Mapping & Optimization
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loyalty
Customer Loyalty: Strategies & Tools
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poll
Customer Satisfaction Survey: Complete Guide
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Customer Satisfaction: Measure & Improve
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Delete a Google Review: Complete Guide
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report
Fake Reviews
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data_array
First Party Data
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storefront
Google Business Profile
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qr_code
Google Review QR Code: Boost Your Reviews
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sell
Google Seller Ratings
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LTV: Definition & Calculation
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Net Promoter Score (NPS)
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gavel
Omnibus Directive
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devices
Omnichannel: Definition & Strategy Guide
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public
Online Reputation
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Online Reputation
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rate_review
Online Reviews
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reply
Respond to Google Reviews
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Retention Rate: Definition and Calculation
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filter_alt
Review Gating
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manage_search
Review Management
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widgets
Review Widget
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star_border
Rich Snippets
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psychology
Sentiment Analysis
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people
Social Proof
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Structured Data
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group
User Generated Content: Complete UGC Guide
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verified
Verified Reviews: Complete E-commerce Guide
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record_voice_over
Voice of Customer (VoC)
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Zero Party Data
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