Review Collect + Salesforce: Your customers' voice inside your CRM

Salesforce + Review Collect: customer reviews at the heart of your CRM

Salesforce centralises your customer relationships: purchase history, support interactions, sales pipeline, segmentation. It is your source of truth on your customers. Connecting Review Collect to Salesforce adds an essential dimension to this view: what your customers actually think of you.

Trigger your review campaigns from Salesforce

Any Salesforce event can trigger a Review Collect campaign: opportunity won, order marked as delivered, support ticket resolved, contract renewal. You choose the trigger, Review Collect sends the review request at the right time, on the right channel.

Review data enriches every customer record

Once a review is collected, data flows back into Salesforce: rating given, review text, chosen platform, publication status. Every contact record is enriched automatically. Your sales and support teams see each customer's satisfaction level at a glance.

Segment and act on satisfaction

With review data in Salesforce, you can create actionable segments: identify promoters for a referral programme, alert account managers about unhappy customers, target 5-star customers for upsell campaigns. Customer satisfaction becomes a commercial lever.

Mediation integrated into the Salesforce workflow

When a customer enters mediation via Review Collect, an alert surfaces in Salesforce. The account manager or support team can take action directly from Salesforce, with all customer context available.

B2B customers who connect Salesforce to Review Collect turn their NPS into actionable data in their CRM. Every customer rating becomes a signal for their sales and support teams.

Want to integrate customer reviews into Salesforce? Book a call with our team and we will show you how in 30 minutes.