Review Collect + Trustpilot: More reviews, without ever forcing a hand

Trustpilot: the platform that matters to your customers

Trustpilot is one of the global references in consumer reviews. A high score on Trustpilot is an immediate signal of trust for your prospects, even before they visit your site.

The problem? The vast majority of your happy customers never leave reviews. Not because they are not happy. Just because no one asked them at the right time, on the right channel.

Review Collect is changing that.

After each order, your customer receives a personalized review request by WhatsApp, SMS or Email, depending on their profile. The message is sent at the optimal time to maximize engagement.

On the Trustpilot side, here's what's important to understand:

At Trustpilot, all of your customers get the same invitation. Whether they are happy or disappointed, they always have a choice: publish a review on your Trustpilot page, or contact your customer service directly. Review Collect does not filter by grade. That's the Trustpilot philosophy, and we fully respect it.

What is changing is the volume. By reaching a 39% response rate (compared to 2-3% on average in the sector), you bring up your satisfied customers who would never have come forward otherwise. The result: a score that finally reflects the reality of your service.

AI answers: your team saves time

Review Collect automatically generates personalized responses to your Trustpilot reviews. Each response is reviewed and validated by your team before publication, or sent automatically if you activate the full-auto mode. Result: 100% of your opinions are answered, without mobilizing your team hours per week.

Delsey Paris, The Bradery, and Schmidt have increased their Trustpilot reviews by 30 times in less than a month. The key? Ask every customer at the right time.

Do you want to connect Review Collect to your Trustpilot listing? Make an appointment with our team and we'll show you how in 30 minutes.