SMS: Collect reviews wherever all your customers are reachable

SMS: the universal channel no one ignores

Not everyone has WhatsApp. Not everyone reads their emails. But everyone has a phone number and reads their SMS. It is the only communication channel that reaches 100% of your customers, with no app to install, no inbox to monitor.

95% of SMS are read within the first 3 minutes of delivery. That is 10 times faster than email and without WhatsApp's limitations.

Review Collect sends your review requests via SMS

After every delivered order, your customer receives a short SMS, personalised with their first name and the product they ordered. The message contains a direct link to your chosen review platform. One tap is all it takes to leave a review. No login required, no complex form.

SMS as a safety net in your multi-channel strategy

In the Review Collect multi-channel strategy, SMS plays a key role: it takes over when WhatsApp is unavailable and complements email when it goes unanswered. You never leave a customer unsolicited just because they were not on the right channel.

Ideal for less connected customer segments

Some customer segments rarely check their emails and do not have WhatsApp: senior customers, areas with low connectivity, B2B clients on work phones. SMS is the only channel that reaches them reliably.

Short, direct, frictionless

A Review Collect SMS review request is under 160 characters. First name, product, link. Nothing superfluous. The customer instantly understands what is being asked and can respond in seconds from their lock screen.

Customers who activate SMS alongside WhatsApp increase their collection coverage by an additional 30%. No reachable customer is left without a review request.

Want to activate SMS in your review collection? Book a call with our team and we will show you how in 30 minutes.