Review Collect Webhooks: Real-time review data in your system

Review Collect webhooks: react to each review event in real time

When a customer leaves a review, every minute counts. A 5-star review can trigger a loyalty campaign. A 1-star review should alert your support team immediately. A client who enters into mediation deserves a quick response.

With Review Collect webhooks, you don't have to wait any longer. Every event is pushed to your system in real time as soon as it happens.

What events are available in webhook?

Review Collect outlines the key events of its collection cycle: opinion received, score given, opinion published on the platform, open mediation, resolved mediation, request for opinion sent, request for opinion sent, request for open opinion. Each event contains the associated structured data: customer ID, note, text, platform, timestamp.

Plug your workflows directly into review events

Your CRM automatically receives the score given by each customer. Your support tool is alerted as soon as a mediation opens. Your data warehouse records every review posted in real time. Slack notifies your team when a 5-star customer speaks up. Anything is possible, without complex development on your end.

A lightweight API alternative for event-based use cases

The Review Collect API is ideal for triggering actions from your system to Review Collect. Webhook is the opposite: Review Collect pushes data to your system. The two can coexist depending on your needs.

Reliability and automatic replay

Review Collect webhooks include an automatic retry mechanism in case of failed delivery. Each event is signed to verify authenticity. Your system can validate that the data received came from Review Collect and not from a third-party source.

Our customers who activate webhooks gain in reactivity throughout their entire review cycle: support alerted in real time, CRM automatically enriched, reporting updated without delay.

Do you want to receive Review Collect events in your system? Make an appointment with our team and we explain to you how to configure your webhooks.