Review Collect + Gorgias: From the solved ticket to the 5-star review

Gorgias + Review Collect: your customer support becomes an e-reputation driver

Gorgias centralizes all your support tickets: returns, complaints, product questions, refund requests. Each ticket solved represents a customer you've helped. He is also a customer who, if well solicited, can become a public ambassador.

Review Collect turns that logic into automation.

A solved ticket triggers a request for feedback

As soon as a ticket changes to “Resolved” status in Gorgias, Review Collect can automatically trigger a personalized review request. The customer who has just been treated well by your team is in exactly the right frame of mind to leave positive feedback. It's the best time to ask him.

Unhappy customers first go through your after-sales service

When a dissatisfied customer contacts your support team in Gorgias, Review Collect detects them and integrates them into a mediation process. Your team is dealing with the issue in private. Once resolved, the customer may be invited back to leave a review, this time in a very different frame of mind.

The Gorgias context enriches every interaction

Review Collect accesses ticket data in Gorgias: product concerned, reason for contact, customer history. This information personalizes the review request. The customer receives a message that talks about their specific case, not a generic email.

Your Gorgias agents keep control

Nothing changes in your support team's workflow. Feedback requests automatically go into the background. Your agents see in the Gorgias sidebar whether a customer has already received a request and what grade they gave. All information is centralized.

E-businesses that connect Gorgias to Review Collect convert an average of 60% of their solved tickets into review requests, with a response rate of 39%.

Do you want to see how it works in your Gorgias? Make an appointment with our team and we show you concretely.