98% of WhatsApp messages are read. Use your customers' preferred channel to collect your reviews and multiply your response rate by 20 compared to email.
WhatsApp message opening rate
Response rate to requests for advice
more effective than email in collecting reviews
The email is saturated. Inboxes are overflowing, open rates are plummeting, spam filters are swallowing your messages before they are even seen. Your requests for feedback by email reach a 2-3% response rate. It's not a content issue. It's a channel problem.
WhatsApp is different. 98% of messages are read. Most in the first 3 minutes. Your customers have WhatsApp installed, they consult it all the time and they respond to it naturally.
Review Collect sends your review requests directly into WhatsApp
After each order delivered, your customer receives a personalized WhatsApp message with their first name, the name of the product ordered and a direct link to the review platform of your choice. A short message, legible on mobile, with a clear action. No need to open an app, no complex forms, just one tap to leave a review.
A personalized message, not a broadcast
Review Collect uses the official WhatsApp Business API. Each message is sent individually, personalized with the customer's order data. It's not a mass mailing. It's a one-to-one conversation at the right time.
The best channel for mediation too
When a dissatisfied customer replies to your WhatsApp message, the conversation stays private. Your team can respond directly in the thread, resolve the issue, and turn a complaint into a positive review, all within WhatsApp. No channel changes, no friction.
WhatsApp + SMS + Email: the multi-channel strategy
Review Collect isn't limited to WhatsApp. You can combine channels according to the profile of your customers: WhatsApp first, SMS as a reminder if no response, Email as a last resort. Each channel reinforces the next. This explains the overall response rate of 39%.
Our customers who activate WhatsApp as their main channel see a response rate that is 10 to 20 times higher than their previous email messages. The same message, the right channel: everything is changing.
Do you want to activate WhatsApp for your review collection? Make an appointment with our team and we'll show you how in 30 minutes.
Decide where each review is published, when and how. Review Collect orchestrates distribution across Google, Trustpilot and your key platforms — happy customers go public, unhappy ones go through private mediation.
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Our AI reads every review and drafts a personalised response in your brand voice — published directly to Google and Trustpilot in seconds, with zero manual work.
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Automate review collection via WhatsApp, SMS, Email, QR Code and RCS. Reach a 39% response rate where the industry averages 2-3%.
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Star ratings flatten weak signals. AI review sentiment analysis reveals friction by topic — shipping, product, returns — giving e-commerce teams the data to act, not just react.
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