Resources & Guides E-reputation

+44% conversion, €11 per positive review: all the statistics and strategies to exploit the power of customer reviews

Omnibus Directive, FTC, DMCCA: everything your legal department needs to know about collecting compliant opinions

Sales periods represent a crucial moment for any e-merchant. Between the explosion of traffic, the multiplication of orders and intensive operational management, these intense periods can make or break your online reputation.

In a rapidly changing French e-commerce ecosystem, one agency stands out for its technical expertise and its concrete results: Axome.

The majority of your customers never leave reviews. However, their silence contains valuable insights that you may not be aware of. While 95% of online retailers focus exclusively on the 5% of customers who speak out publicly, a goldmine of information remains untapped. Discover how to turn this silence into a concrete driver of growth.

Customer reviews are transforming the luxury sector by influencing 87% of purchasing decisions, even for €15,000 products. Contrary to popular belief, wealthy clients now consult testimonials before investing. Prestigious brands must combine modern transparency and traditional exclusivity, using reviews as a lever for trust and continuous improvement while maintaining their exceptional aura.

Customer reviews are crucial in cosmetics: 92% of consumers consult them before buying. They build trust, improve SEO (35% more traffic), generate authentic content, and optimize products through feedback.

In 2025, customer reviews reveal much more than simple satisfaction. The article identifies 7 crucial types of reviews: from the delight that builds loyalty to the signs of churn that alert, to the wow effect. Semantic and emotional analysis transforms this feedback into strategic levers to anticipate customer behavior and optimize the experience.

Customer reviews have become an essential strategic lever for modern businesses. They improve SEO, strengthen credibility, build customer loyalty, and are a valuable tool for continuous improvement. Intelligent management of customer stories turns satisfaction into a virtuous circle of sustainable growth.

Discover why online reviews are essential for French businesses. Boost your online image now!

Learn when and how to ask for a customer review to get more positive feedback. Optimize your requests today!

Learn how to gather authentic customer reviews with 7 powerful strategies. Boost your customer satisfaction, e-reputation, and loyalty.

Boost your e-reputation! Learn how to easily collect positive Google car reviews. Try our proven methods

Découvrez les meilleurs logiciels de gestion de relation client pour 2025. Comparez, choisissez et optimisez votre stratégie dès maintenant.

Discover the best customer review platform in 2025 to boost your e-reputation. Compare, choose, and propel your business right now!

Discover the best review tools for online stores. Boost your e-reputation and your sales with the right solutions!

Discover 6 simple steps to improve your online reputation: monitor, respond, collect and value customer reviews today!

Learn how to effectively manage customer reviews to strengthen your image, build customer loyalty, and improve your online reputation.

Learn how to get more Google reviews with simple, ethical, and powerful strategies. Increase your visibility and credibility!

Collect more Trustpilot reviews? Follow our automation and engagement strategies to boost your online reputation effectively.

Learn how to improve your Google rating with positive reviews, quick responses, and an optimized customer experience. Try our tips!

Learn how to improve the Trustpilot rating of your online store with concrete strategies and effective tools. Read our tips!

Learn how SEO reviews improve your Google visibility and increase your clicks. Optimize your strategy today!

Discover how the Google Seller Rating boosts your online reputation with customer reviews. Follow our guide to activate it!

Optimize your online review management with Review Collect. Automate, personalize and improve your e-reputation easily!

Learn how to collect reviews effectively with Review Collect. Automate your requests and improve your e-reputation in a few clicks!

Improve the SEO of your site with Google reviews. Increase visibility, credibility, and conversions with Review Collect. Get started!

Learn how to use reviews to improve SEO and boost your Google visibility. Follow our practical e-commerce tips.

Discover Trustpilot and Verified Reviews: their differences, advantages and alternatives like Review Collect. Make the right choice now!

Shopify Security: Learn why apps on the App Store are trustworthy and how they protect your data. Read our complete guide!

Combine Review Collect and Trustpilot to manage your customer reviews, improve your SEO and strengthen your brand image effectively.

Review Collect vs Trustpilot: compare moderation, SEO and review control to choose the best platform for your business!

Trustpilot or Verified Reviews? Compare these two leaders to collect reliable customer reviews and improve your reputation. Read our analysis!

A negative review on Trustpilot? Learn to respond professionally and to turn it into a lever of trust. Read our practical tips!

Are your Google reviews not showing up? Learn about common reasons and practical solutions to regain visibility quickly.

Respond to Google reviews with empathy and strategy. Transform each customer feedback into a brand image driver. Follow our advice!

Learn how to ask for a Google review effectively through automation and personalization. Optimize your e-reputation!

Learn how to post a Google review in a few simple steps. Share your experience and help others make better choices!

Remove unwanted Google reviews? Follow our guide to protect your online reputation and effectively manage your customer reviews.

Learn how to respond to Google reviews in a professional manner to strengthen your image and gain customer trust.

Discover the importance of customer reviews to boost your credibility, visibility and loyalty. Improve your e-reputation now!

See why Review Collect sets itself apart from other review platforms with its SMS collection, redirection, and intelligent filtering.

Automate e-commerce review management with Review Collect. Collection, filtering, redirection: boost your reputation now!

Integrate customer reviews into your Instagram ads for more impact, authenticity, and conversions. Discover our practical advice!

Learn how to collect Shopify customer reviews with social tools, incentives, and campaigns. Boost your sales now!

Learn how SEO customer reviews improve your Google visibility. Integrate them into your strategy for qualified traffic.

Compare the differences between Google, Yelp, Trustpilot and Amazon to better manage your online reputation. Choose the right platform!

Learn how Google Reviews influences local SEO and boosts your visibility. Gain credibility with well-managed reviews!

Learn how to increase conversion through customer reviews. Build trust and boost your sales with authentic returns!

Learn the best strategies to effectively collect and manage your Google My Business reviews and improve your

Learn the best strategies to effectively collect and manage your Google My Business reviews and improve your

Learn the best strategies to effectively collect and manage your Google My Business reviews and improve your

Learn the best strategies to effectively collect and manage your Google My Business reviews and improve your

Learn the best strategies to effectively collect and manage your Google My Business reviews and improve your