Decide where each review is published, when and how. Review Collect orchestrates distribution across Google, Trustpilot and your key platforms — happy customers go public, unhappy ones go through private mediation.
positive reviews published
average rating across our customers
negative reviews published without review
Happy customers (4-5 stars) are invited to publish on Google or Trustpilot with a direct link. Unhappy ones (1-3 stars) are offered the option to contact your private support — your team gets an instant alert and can resolve the issue before publication. The customer always keeps the final choice.
You decide the split based on your goals. Need to boost Google? Route 80% of reviews to Google My Business. Trustpilot falling behind? Adjust in one click from your dashboard. You keep full control over your reputation strategy, without leaving anything to chance.
Unhappy customers get access to a private mediation flow. They can describe their issue, and your team responds directly — no public pressure, in a controlled environment. Once resolved, Review Collect re-invites them to leave a public review. A well-handled customer often becomes your most convincing advocate.
Automate your post-purchase review requests and turn every delivered order into an opportunity to generate a new Google or Trustpilot review — with zero manual work.
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Real-time monitoring, smart alerts, sentiment analysis. Average rating +0.5 stars in 90 days.
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A centralised dashboard to track your rating evolution, detect trends in real time and identify exactly what's improving or damaging your customer reputation.
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Decide where each review is published, when and how. Review Collect orchestrates distribution across Google, Trustpilot and your key platforms — happy customers go public, unhappy ones go through private mediation.
Learn moreAutomate review collection via WhatsApp, SMS, Email, QR Code and RCS. Reach a 39% response rate where the industry averages 2-3%.
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Our AI reads every review and drafts a personalised response in your brand voice — published directly to Google and Trustpilot in seconds, with zero manual work.
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Review Collect natively integrates the requirements of major review platforms. Your reputation strategy is based on solid foundations.
100% of your customers are solicited, without any distinction or selection.
Identical interface for each customer, regardless of the level of satisfaction.
No incentives, no conditional rewards, no filtering.
Without orchestration, reviews arrive randomly on platforms you don't control. Unhappy customers publish first — they're motivated, frustrated, eager to vent. Satisfied customers move on. That's a structural asymmetry that distorts your reputation. Review Collect reverses that dynamic.
Every delivered order automatically triggers a satisfaction request. The customer rates their experience on a 1-to-5 scale. That's where everything happens.
4-5 star score: the customer is immediately guided to your platform of choice — Google My Business, Trustpilot, Verified Reviews — with a direct link that minimises friction. They publish in 20 seconds.
1-3 star score: the customer gets access to a private mediation flow. Your support team gets a real-time alert with full context — identity, order details, reason for dissatisfaction. You have the opportunity to intervene before publication, but the customer keeps the final freedom to publish.
Review Collect lets you configure the split: 70% to Google, 30% to Trustpilot, or the reverse. Adapt the strategy to your current objectives — launching on a new platform, recovering a declining rating, seasonal focus.
Once the issue is resolved privately, Review Collect automatically re-invites the customer to share their experience publicly. A customer whose problem was handled in under 2 hours is statistically more likely to leave a 5-star review than one who never had an issue at all.
That's how our customers maintain a 4.9/5 rating with 95% positive reviews — even while multiplying their volume by 30.
Review Collect also aggregates incoming reviews from all your platforms into a single feed — Google, Trustpilot, Verified Reviews, Yotpo, Bazaarvoice. No more juggling 10 tabs. Everything arrives in one place, in real time, with smart alerts so you never miss anything.
The e-reputation solution that turns your customers into ambassadors. Automated collection of multi-channel customer reviews.
