Our AI reads every review and drafts a personalised response in your brand voice — published directly to Google and Trustpilot in seconds, with zero manual work.
of reviews answered
to generate a response
customer trust with systematic responses
The AI learns your style, your expressions, the way you address customers. It doesn't apply a generic template — it reads each review and builds a response that matches it. A review about a delivery issue? The response talks about the delivery. A loyal customer on their 5th order? The AI recognises that and thanks them for it.
Responses are published directly via the official Google Business Profile and Trustpilot APIs. No logging into each platform, no copy-pasting. In full auto mode, 100% of responses are published without review. In hybrid mode, you receive suggestions and approve in one click — ideal for keeping control over sensitive reviews.
When faced with a negative review, the AI automatically adopts an empathetic, professional tone. It acknowledges the issue, suggests a resolution path and invites the customer to reach out to support — without ever entering a public argument. Your reputation stays protected, even when your team is off.
Automate your post-purchase review requests and turn every delivered order into an opportunity to generate a new Google or Trustpilot review — with zero manual work.
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Real-time monitoring, smart alerts, sentiment analysis. Average rating +0.5 stars in 90 days.
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A centralised dashboard to track your rating evolution, detect trends in real time and identify exactly what's improving or damaging your customer reputation.
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Decide where each review is published, when and how. Review Collect orchestrates distribution across Google, Trustpilot and your key platforms — happy customers go public, unhappy ones go through private mediation.
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Automate review collection via WhatsApp, SMS, Email, QR Code and RCS. Reach a 39% response rate where the industry averages 2-3%.
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Our AI reads every review and drafts a personalised response in your brand voice — published directly to Google and Trustpilot in seconds, with zero manual work.
Learn moreReview Collect natively integrates the requirements of major review platforms. Your reputation strategy is based on solid foundations.
100% of your customers are solicited, without any distinction or selection.
Identical interface for each customer, regardless of the level of satisfaction.
No incentives, no conditional rewards, no filtering.
Google rewards brands that engage with customers through reviews. Buyers read responses before deciding. Yet most e-commerce businesses leave 60 to 80% of their reviews unanswered — not for lack of will, but for lack of time. Review Collect fixes this at the root.
The AI doesn't generate a one-size-fits-all response. It reads each review thoroughly: the topic raised (product quality, delivery, customer service, price), the customer's tone (enthusiastic, disappointed, neutral, aggressive), the specific points mentioned. The response is built on that reading, not on a predefined template.
You provide your communication guidelines and a few examples of ideal responses. As you validate or correct responses over the first few weeks, the AI refines its understanding of your tone. Within a month, the generated responses are indistinguishable from those written by your best community manager.
Customers leaving reviews in French, English, Spanish, German? The AI detects the language and responds in the customer's language with the same level of personalisation.
Review Collect's AI is specifically trained on negative feedback management:
Our customers who activate automated responses go from a 10% response rate to 100% in under a week — without hiring anyone.
The e-reputation solution that turns your customers into ambassadors. Automated collection of multi-channel customer reviews.
