Question 1

How do I automatically collect customer reviews?

Accepted Answer

Connect your store (Shopify, WooCommerce, PrestaShop) to Review Collect. After every delivery, a review request is sent automatically via WhatsApp, SMS, or Email. Average response rate: 39%, compared to 2,5% with traditional email.

Question 2

Which channel gets the best response rate for review collection?

Accepted Answer

WhatsApp achieves a 90% open rate, read in under 3 minutes. SMS reaches a 98% read rate. Email remains effective for high-value carts or B2B customers. Review Collect automatically selects the optimal channel based on each customer's profile.

Question 3

How can I get 30x more Google reviews in 30 days?

Accepted Answer

By automating the request after every delivered order, more customers publish their experience. Review Collect merchants collect on average 30 times more reviews in the first month, with a direct link to the platform of their choice (Google, Trustpilot).

Question 4

Is it legal to ask only certain customers for reviews?

Accepted Answer

Review Collect sends invitations to all verified buyers, regardless of their satisfaction level. Every customer is free to share their experience or not. This approach produces more representative results and aligns with the EU Omnibus Directive (2022), which confirms that review collection must reflect the real experience of real customers.

Question 5

How do I integrate review collection into Shopify?

Accepted Answer

Setup takes less than 15 minutes from the Shopify App Store. Configure your channels, sending delays, and target platforms. The first requests go out automatically with your next delivery.

Question 6

Can I collect reviews from in-store customers or retail locations?

Accepted Answer

Yes, and it's one of the most underrated strategies. Review Collect generates custom QR codes that you can print on receipts, packaging, business cards, or in-store signage. When a customer scans the QR code, they're taken directly to a review form. The review is then routed to your preferred platform. Brands using QR codes in physical retail see 5x more in-store reviews on average.

Question 7

What's the difference between a review collection tool and a review management platform?

Accepted Answer

A review collection tool focuses on one thing: getting more reviews. It sends requests and that's it. A review management platform like Review Collect covers the entire review lifecycle: collection (multi-channel, automated requests), centralization (all platforms in one dashboard), analysis (insights, domain scoring, customer intelligence), response (AI-generated, personalized replies), and AI perception monitoring (how LLMs like ChatGPT recommend your brand). Instead of using 5 separate tools, you manage everything from one platform.

Question 8

How long before I see results?

Accepted Answer

Review requests go out immediately after setup. First reviews typically arrive within 24-48 hours. Within 7 days, most brands see a meaningful uptick in volume. By day 30, customers consistently report ×30 more reviews compared to their pre-Review Collect baseline, with an average 39% response rate across all channels. The impact on your average rating usually becomes visible within 2-3 weeks, as the influx of positive reviews from satisfied customers rebalances your overall score.

Collect hundreds of customer reviews, automatically.

Most of your happy customers never leave a review.

Four steps. Zero daily management.

Connect your store

Activate your channels

Pick the perfect moment

Let it run

The right message, at the right time, on the right channel.

Smart handling for every review.

Happy customer

Unhappy customer

Launched by your store, not by your teams.

Order shipped

+3d · WhatsApp invite

SMS at D+5

The most underrated review channel.

More reviews = more AI recommendations.

Shopify, Klaviyo, Gorgias: your stack, already connected.

Your reviews don't stop here.

Review collection. The answers you're looking for.