}
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Customer Review Collection

Collect hundreds of customer reviews in just days

Automate review collection via WhatsApp, SMS, Email, QR Code, and RCS. Achieve a 39% response rate where the industry averages 2-3%.

collectez des avis clients
39%

average response rate

x30

reviews in 30 days

5 channels

WhatsApp, SMS, Email, QR Code, RCS

Customer Review Collection

Multi-channel collection: WhatsApp, SMS, Email & more

Send review requests via WhatsApp Business, SMS, Email, QR Code, and RCS from a single platform. Our algorithm selects the best channel and timing for each customer. WhatsApp delivers the highest open rates, SMS ensures deliverability, QR Code captures in-store customers.

Customer Review Collection

Smart routing: positive reviews public, negative ones private

Happy customers are redirected to Google and Trustpilot to post their review. Unhappy ones are routed to your private support team to resolve issues before any public posting. Result: 95% positive reviews and a 4.9/5 average rating.

Customer Review Collection

Complete post-purchase automation

Connect your Shopify, WooCommerce, or PrestaShop. Every delivered order automatically triggers a review request at the right time, on the right channel, without manual intervention. SMS and WhatsApp campaigns fire in seconds.

Our comprehensive toolbox for collecting reviews

Reputation Management Software

Monitor, analyze and improve your e-reputation in real time. Review Collect centralizes your reviews, detects trends and alerts you as soon as action is needed.

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Review Aggregation Platform

Google, Trustpilot, Avis Vérifiés, Yotpo, Bazaarvoice… Review Collect automatically centralizes all your reviews into a single aggregation platform. Never miss another review.

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Cross-Platform Orchestration

Decide where, when, and how each review is posted. Review Collect automatically organizes the distribution of your reviews between Google, Trustpilot and your strategic platforms.

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Customer Review Collection

Automate review collection via WhatsApp, SMS, Email, QR Code, and RCS. Achieve a 39% response rate where the industry averages 2-3%.

Learn more
collectez des avis clients

Multi-platform management

Google, Trustpilot, Verified Reviews, Yotpo, Bazaarvoice... Centralize the management of your multi-platform reviews and regain control of your e-reputation.

Learn more
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Trustpilot
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Verified reviews
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Google
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Shopify
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Amazon

Connect Review Collect to all of your existing tools

CMS

Shopify
WooCommerce
Magento

CRM & Message

Klaviyo
Gorgias
Zendesk

Platform

Amazon
Google
Trustpilot

Communication

WhatsApp
sms
SMS
api
API
webhook
Webhook
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Compliance

A consistent collection of opinions, by design

Review Collect natively integrates the requirements of major review platforms. Your reputation strategy is based on solid foundations.

person

Universal solicitation

100% of your customers are solicited, without any distinction or selection.

done_all

Fair journey

Identical interface for each customer, regardless of the level of satisfaction.

sentiment_neutral

Total neutrality

No incentives, no conditional rewards, no filtering.

Compatible with industry standards
Truspilot
Google
Amazon
Tripadvisor
Verified reviews

How does review collection work?

When you rely on customers to leave reviews spontaneously, only the unhappy ones speak up. Result: a rating that doesn't reflect reality. Automated collection reverses this dynamic by reaching out to each customer at the right time, on the right channel.

Step 1 — Connect your store
Integrate Review Collect with your Shopify, WooCommerce, PrestaShop, or Magento in just a few clicks. No technical skills required.

Step 2 — Configure your collection channels
Activate the channels that match your audience. WhatsApp Business delivers 90%+ open rates. SMS marketing ensures near-total deliverability. Email remains essential for detailed communications. QR Codes capture reviews at physical points of sale. RCS (Rich Communication Services) offers an enriched experience with images and interactive buttons directly in the native SMS app.

Step 3 — Customize your messages
Adapt the tone, timing, and content of each review request. Set the delay after delivery. Our algorithm optimizes send timing to maximize responses.

Step 4 — Let collection run on autopilot
Requests go out automatically with every delivered order. Positive reviews feed Google and Trustpilot. Negative feedback arrives privately in your support queue for handling.

Result: our customers go from 10 to 300+ reviews per month on average, with a 4.9/5 rating.

Why does multi-channel collection make the difference?

Every customer has their preferred channel. Some respond instantly on WhatsApp, others prefer SMS, others click on Email. By activating all collection channels, you maximize your response rate and reach segments your competitors miss.

QR Codes are particularly effective for brands with physical retail: a simple scan in-store or on packaging triggers review collection. RCS messaging combines SMS reliability with WhatsApp's visual richness — buttons, images, carousels directly in the customer's native Messages app.

Frequently asked questions

Is collecting reviews compliant with the GDPR and the Omnibus Directive?
Yes, 100%. Review Collect is designed to comply with the GDPR and the Omnibus Directive. Each review request is sent only to customers who have made a verified purchase. The data is hosted in Europe and the consent is managed automatically.
How long does it take to see results?
Most of our customers get their first reviews within 48 hours of activation. In 30 days, the volume of reviews is generally multiplied by 30. Full onboarding takes less than 15 minutes.
What review platforms are supported?
Review Collect redirects reviews to Google, Trustpilot, Verified Reviews, and any review platform of your choice. You can configure destinations by channel and by customer segment.

Ready to multiply your customer reviews by 30?

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