● CUSTOMER EXPERIENCE & SUPPORT
The best customer service teams manage their online reputation.
Reputation is won or lost in your customer service. Every unhappy customer leaves a trace — a public review that discourages future buyers. Review Collect gives your team the tools to intervene before the damage is done.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● The challenges
Review management: the pillar of your customer experience.
Three operational friction points that cost your reputation and your CX team every day.
Every negative review discovered too late is a lost relationship.
Your team discovers the review when the recovery window has already closed. The customer wasn't waiting anymore, they had already published.
Reviews published without monitoring degrade your online reputation.
Reviews published without oversight, responses arriving late: your reputation gets built without you. Your future customers are reading, comparing and deciding.
Your agents respond to satisfied customers while dissatisfied ones wait.
Your agents handle positive reviews while a queue of complaints builds up. The customers who genuinely need help leave.
● The problem
Every unhappy customer who posts publicly is one your team never got to help.
Without interception, your team enters the loop after the damage is done. This scenario repeats for every unhappy customer left uncontacted.
● Key figures
The impact of customer reviews on purchase decisions and your reputation.
of consumers have abandoned a purchase because of a negative review.
Étude Ifop pour Opinion System, janvier, 2026use reviews to compare before buying.
Étude Ifop pour Opinion System, janvier, 2026post a negative review without ever having contacted customer support.
Source: Qualtrics XM Institute, 2024● THE MECHANICS
How to reduce negative reviews.
At every customer touchpoint, your customers receive a review request. Those who are dissatisfied have a choice: contact your customer service directly, or publish a public review. In 93% of cases, they choose dialogue. Their dissatisfaction is handled before any public publication.
Review Collect contacts every customer after every interaction and alerts your team in real time about any 1-3 star rating. Your team knows before the customer publishes elsewhere.
Two options are presented: contact your customer service or publish their review. The customer always chooses. In practice, 9 out of 10 dissatisfied customers choose dialogue.
Your team receives the complete ticket in its helpdesk: customer profile, history, rating and exact verbatim. A customer recovered at this stage often leaves more loyal than before the incident.
● Negative review management
No published negative review goes unanswered.
Some customers post a negative review regardless. These reviews often go hours without a response — damaging credibility with every reader who sees them. Review Collect detects them in real time and generates a response in under 60 seconds.
A customer contacted promptly can revise their review — every hour without a response counts.
● Review collection · Online reputation
x30
avis en 30 jours
Automated collection of positive reviews: multiply your 4-5 star ratings.
Most satisfied customers leave without a trace. Review Collect automatically requests a review after every interaction — by email, SMS, or WhatsApp. Your Google, Trustpilot, and Verified Reviews scores rise steadily without any manual effort.
● Customer service · Performance tracking
Monitor your scores and online reputation in real time.
Your internal metrics (CSAT, NPS) measure satisfied customers. Your public reviews often reflect a different reality. Review Collect brings both into a single dashboard, so you can act before a drop becomes visible.
- ✓
Aggregated multi-platform score.
- ✓
Trend over 30, 60, and 90 days.
- ✓
Alerts on critical reviews.
- ✓
Weekly export for management reporting.
● Verbatims · Customer intelligence & CS
Analyze your customer verbatims.
Your customers tell you everything in their reviews — but in bulk, unstructured, impossible to process manually. Review Collect classifies verbatims by theme, sentiment, and product. Your team reads a synthesis, not 500 individual reviews.
- ✓
Zero time wasted reading raw verbatims.
- ✓
Your team brings numbers to meetings, not impressions.
- ✓
A management report ready every week.
- ✓
12-month trend to measure the impact of your actions.
● Native integrations
Connect to the tools you already use.
Zendesk, Freshdesk, Gorgias, HubSpot, Salesforce, Shopify : Review Collect integrates natively with your stack without any development.
● For whom · Customer Experience teams
Built for teams that manage the customer experience.
● Go further
Explore all the features.
Review Collect covers the entire customer review chain. From collection to conversion, including analysis and automated responses.
● FAQ
Customer service & reviews.
The answers your CX teams ask.
Unhappy customers want to be heard. Not to rate you.
Give them the option before they look for it elsewhere.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.