Does the integration require changes to our Zendesk setup?

No. The integration works via Zendesk's native webhooks. No changes to your existing workflows are needed.

Are unhappy customers excluded from review collection?

No. Every customer goes through exactly the same journey. The Zendesk routing gives them direct support access before or during collection, not instead of it. Their review is never blocked.

Can we customise the post-ticket invitation trigger?

Yes. You choose the timing and conditions in your Review Collect dashboard: immediately after resolution or 24 hours later, based on your preferences.

● Support

Zendesk

Your unhappy customers contact your support team. Review Collect connects Zendesk to your collection flow to turn every resolved ticket into a positive review opportunity.

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What you get

✓Smart routing: customers flagging dissatisfaction in the collection sequence are automatically redirected to a Zendesk ticket

✓Post-resolution trigger: a review invitation is sent when the ticket moves to solved status, at the exact moment your customer's satisfaction peaks

✓Two-way sync: review and satisfaction data enrich your Zendesk views for better customer context

✓Zero changes to your existing Zendesk workflows: integration via native webhooks

✓Configurable trigger timing and conditions from your Review Collect dashboard

Zendesk

Frequently asked questions

Does the integration require changes to our Zendesk setup?

Are unhappy customers excluded from review collection?

Can we customise the post-ticket invitation trigger?