DOUBLE Startup Awards winner
Review Collect

● CUSTOMER REVIEW ANALYSIS Β· AI INSIGHTS BY TOPIC

Semantic review analysis: every piece of feedback becomes a growth driver.

Sentiment analysis, domain-level scoring, strengths & weaknesses detection and customer intelligence; all automated. Transform raw reviews into actionable insights and competitive advantages.

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360Β°complete analysis
5domains scored
40hsaved per month
Overview Analysis running
8.3/10
Service9.1
Quality8.8
Delivery7.4
Experience8.2
Price8.1
Strengths
12
+3 this month
Weaknesses
4
-2 this month
Actions
3
ready
New verbatim analysed Delivery score updated Priority action generated 3 personas identified New verbatim analysed Delivery score updated Priority action generated 3 personas identified
+500e-commerce brο»Ώο»Ώaβ€Œnds
2M+reviews collected
5/5Shopify App Store

● They build their reputation with Review Collect

● The Hidden Gold in Your Reviews

80%

of your customer data is unstructured.

Your reviews contain critical insights.

You read reviews one at a time, hoping patterns emerge. But recurring problems, product opportunities and satisfaction signals stay invisible as volume grows. Review Collect reads them all and finds the signal in the noise.

● Domain level scoring

Every domain scored. Every weakness exposed.

Our AI analyzes your reviews semantically and assigns a score to each domain: product quality, customer service, delivery, value for money. You immediately see where you win and where you're losing customers.

  • βœ“

    Scores weighted by volume

    Each score reflects the actual volume of mentions, not isolated cases.

  • βœ“

    Month-over-month trends with alerts

    Get alerted as soon as a score drops, before your rating moves.

  • βœ“

    Competitive benchmarking included

    Compare your scores to your competitors' across every topic.

Domain scoring Last 30 days
Customer service
9.1
β–² +0.4
Product
8.8
β–² +0.2
Purchase exp.
8.6
β–² +0.1
Delivery
7.4
β–Ό -0.3
Value / Price
8.2
● stable
Overall score 8.4 / 10
+0.3 this month
Strengths & weaknesses Based on 1,247 reviews
STRENGTHS
Material quality 312 mentions
"Solid hardwood, you can feel the quality"
Design 287 mentions
"Looks exactly like in the photos"
Value for money 198 mentions
"Hard to find better at this price"
AREAS FOR IMPROVEMENT
Delivery time 145 mentions
"3 weeks wait is too long"
Assembly 89 mentions
"The instructions make no sense"
After-sales service 67 mentions
"Impossible to reach anyone"
Improving delivery times could add +0.2 to the overall score

● Automated Synthesis

What customers love. What they want you to fix.

Our system automatically identifies your competitive strengths to amplify and your improvement areas ranked by business impact. Every recommendation is tied to real customer quotes.

  • βœ“

    Automatic strength and weakness detection

    Automatic strength and weakness detection.

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    Estimated impact on overall rating

    Prioritize what will actually move your score.

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    Suggestions based on real verbatims

    Every insight is traceable back to the source review.

● customer Intelligence & Personas

Know who buys from you and why.

Review Collect segments your customers into personas and extracts the most revealing quotes. Feed your marketing, product and support teams with insights that drive growth.

  • βœ“

    Automatic customer segmentation

    Based on behaviors and motivations detected in reviews.

  • βœ“

    Golden Nuggets : the quotes that matter

    The most impactful verbatims, ready to use in marketing or internally.

  • βœ“

    Average basket and loyalty by segment

    Identify your most profitable segments and adapt your strategy.

Detected personas 3 segments
The loyal customer 41% of reviews
Avg. rating 4.8 Basket €156 Returns 4.1x
"I order with my eyes closed, the quality never disappoints"
The occasional buyer 32% of reviews
Avg. rating 3.6 Basket €72 Returns 1.1x
"Nice but the size didn't match the guide at all"
The deal hunter 19% of reviews
Avg. rating 4.2 Basket €48 Returns 2.3x
"Great value for money during the sales"
8% of reviews unsegmented
Updated 2h ago
100%

of reviews analyzed

5 days

of analysis saved per month

+31%

average basket after positive review

● Go further

Your reviews don't stop here.

Review Collect covers the entire customer review chain. From collection to conversion, including analysis and automated responses.

Collection

Review Collection

Collect customer reviews after every purchase. Boost your average rating and handle unhappy customers privately.

Discover collection in action
Centralization

Review Centralization

Centralize your reviews in a single dashboard. Multi-platform, multi-location, zero reviews missed.

Discover every review in one place
Brand Radar

AI Perception

Your customers are asking AI which brand to choose. Discover your score and whether they recommend you, or not.

Discover if AI recommends you

● FAQ

Review insights. The answers you're looking for.

Your reviews have things to say. We translate them.

First insights available instantly upon platform connection.

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Turn data into action.

Insights make full sense when aligned with your industry. Explore each use case.

Hotels & Restaurants

● Sector

Hotels & Restaurants

E-commerce

● Sector

E-commerce

Customer Service & CX

● Team

Customer Service & CX

Marketing

● Team

Marketing

SaaS

● Sector

SaaS

Executive leadership

● Team

Executive leadership

Multi-Location Businesses

● Sector

Multi-Location Businesses

● Team

IT & Digital