● Hotels & Restaurants
A better Google rating fills your rooms and your tables.
Before booking, your guests read your Google reviews. We collect them after every stay and every meal, and surface them right where the booking is decided.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
● The reality
9
Reviews read on average before booking a restaurant or hotel.
Before booking, your future guests don't just glance at the rating. They read several reviews, compare recent feedback, check what keeps coming up. Without a steady flow of fresh reviews, your listing has nothing to convince them with.
● the challenges
Your online reputation is decided without you.
Three realities of the sector that tip a booking towards the place next door. All three are fixed with review collection run at the right pace.
Your listing is judged at the same time as the one next door.
In the Google local pack or the Booking list, the guest sees your rating and your neighbour's on the same line. Half a star apart, a few reviews fewer, and they click the other one without even opening your listing.
One bad evening stays on show for weeks.
With few recent reviews, every piece of feedback moves the rating fast. A tense service on a fully booked night sits at the top of your listing and stays there, until enough happy guests come along to bury it.
It's your guests who write your rating, not you.
Google, Booking and TripAdvisor present your venue based on the reviews people leave, not on what you say about it. Without active collection, you're stuck with the rating they show instead of building it.
● The lever
Customer reviews in hospitality: the lever for your business.
A review isn't decoration on your listing. It decides whether you're found, whether you're believed, and whether people book with you rather than next door. It all starts there, and everything follows.
● Google & TripAdvisor rating
Your rating ranks you higher and lets you hold your prices.
On Google as on TripAdvisor, two neighbouring venues don't carry the same weight if one is rated higher. Lifting your rating moves you up the ranking, and a better ranking lets you hold your prices instead of slashing them to fill up.
- ✓
Your rating drives your TripAdvisor ranking.
Booking platforms rank partly on rating and on how recent your reviews are. The best-rated comes out on top.
- ✓
Ranked higher, you hold your prices.
A well-rated listing doesn't need to cut its prices to fill up.
- ✓
Half a star on Google changes everything
Between 4.1 and 4.8, the traveller decides fast. We keep your rating on the right side.
● the surfaces
Where your reviews show up: Google local pack, Maps, TripAdvisor.
Four concrete surfaces decide how full you are. We cover them all, from one place.
- ✓
Local search · Google
People search 'restaurant' or 'hotel' near them. Your rating shows in the local pack.
- ✓
Map · Google Maps
On the map, your rating and review count make the difference.
- ✓
Booking · Your listing
This is where the booking is decided. Recent reviews clear the last doubt.
- ✓
Booking platforms
On TripAdvisor, Booking and TheFork, a strong rating confirms your venue.
● Recommended by AI
Your reviews decide whether ChatGPT recommends you.
More and more guests look for a restaurant or hotel through ChatGPT, Gemini and Google's AI summaries. These engines recommend based on your volume of recent reviews and your rating, not on your website.
- ✓
Without recent reviews, AI doesn't mention you.
A volume of recent reviews on Google and TripAdvisor is what gets you recommended.
- ✓
We continuously feed what AI reads about you.
We collect after every visit and publish, so AI has something to cite you with.
- ✓
AI reads your reviews.
Few reviews, or reviews too old, and you barely exist in its answers.
● how it works
From the guest leaving to the review going live
Four steps, zero work for your team. We spot the right moment, send the request on the right channel, the guest rates in one tap, and the review goes live where it counts.
● Collecting on site
Collect your Google reviews on site, with a simple QR code.
A QR code on the table, on the back of the bill, in the room or at reception. The guest scans, rates and publishes in seconds. After they leave, we follow up by SMS and email to catch those who didn't scan.
- ✓
On site, at peak satisfaction.
Over coffee or before check-out, the review goes out while the experience is still fresh, with no account for the guest to create.
- ✓
The follow-up catches the rest.
Those who didn't scan get an SMS, a WhatsApp or an email after they leave.
- ✓
Zero load on your team.
The request triggers on its own, even when services come thick and fast.
● What automated collection changes
More reviews, a better rating. Without adding anything to your days.
On average, our clients multiply their reviews by 30 in the first month.
Our clients' collection rate, against 2.5% by email alone.
Average rating of our client venues.
Our clients are up and running in 48h, with no developer.
● Multi-venue
Centralise the reviews of all your venues, from a single view.
Restaurants, coffees, hotels, guesthouses, resorts or multi-site groups: each location keeps its own listing and rating, and you track the lot in one place. Collection runs without adding anything to your team's workload.
All your locations, compared at a glance
Each location comes up with its rating and review volume, side by side. All in one place: you see the whole picture and spot who's slipping, without juggling accounts.
A consolidated rating per brand
Each site keeps its own rating. You track the brand average and its trend, without opening ten accounts.
Each site collects and replies in its own name
We set the tone of voice for each location. Each site collects its reviews and replies under its own name, and you keep control of the whole.
An alert on the location that's slipping
No need to watch constantly. As soon as a rating drops or a critical review lands, we let you know, so you can act before it weighs on the group.
● Who it's for
Online reputation built for restaurants and hotels.
Every hospitality venue collects its own way. See what changes for you, in practice.
● Going further
Discover every feature.
Review Collect covers the whole review journey. From collection to conversion, with analysis and automatic replies in between.
● FAQ
Customer reviews in hospitality. The answers you're looking for.
Turn every visit into a review, and every review into a booking.
We help you get the ones who leave happy talking.
● In this solution
Go further.
More approaches within the Hotels & Restaurants solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.