● CUSTOMER EXPERIENCE
93% of your dissatisfied customers prefer to talk to you privately.
Before publishing, your customers go through your post-purchase survey. If they rate 2 stars, Review Collect gives them a choice: contact your team, or publish their review. 93% choose direct contact. The customer always has the final say.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● THE PROBLEM
A published negative review is a customer relationship that never happened.
83% of buyers abandon a purchase because of negative reviews, according to an Ifop study (January 2026). In most cases, the dissatisfaction could have been resolved privately, before publication.
A 1-star review costs more than its content
Every negative review published without prior resolution lowers your conversion rate, damages your overall rating, and puts off future buyers. The loss is rarely visible on a single order. It adds up.
- ●Drop in conversion rate on product pages
- ●Overall rating damaged on Google and Trustpilot
- ●83% abandon a purchase because of negative reviews (Ifop, 2026)
Most dissatisfied customers just want to be heard
A customer who rates 2 stars hasn't always decided to publish. They're expressing disappointment. If your team responds before they finalize their review, 93% choose to resolve privately. Review Collect opens that channel automatically.
● HOW IT WORKS
From the dissatisfaction signal to private resolution
Review Collect detects dissatisfaction signals, offers the customer a choice, and gives you the tools to resolve before publication.
Detect dissatisfaction before it goes public
Review Collect analyzes the NPS score and satisfaction rating of each customer response. As soon as a customer expresses disappointment, your team is alerted in real time, before the situation escalates.
Offer the choice: public review or direct contact
The dissatisfied customer receives a clear message: they can publish their review freely, or contact your customer service directly. Two options, no pressure. 93% choose direct contact. The final choice is always theirs.
Resolve privately, build lasting loyalty
Your team gets full context in their dashboard: order, history, rating given. They respond, resolve, and retain. A customer treated well after a problem is often more loyal than one who never had one.
● FEATURES
Everything you need to turn dissatisfaction into loyalty.
Automatic detection, clear choice interface, dedicated dashboard. An ethical and transparent collection approach, built with industry best practices in mind.
Real-time alerts on negative signals
Review Collect monitors every customer response. NPS score below 7, low satisfaction rating, negative answer to a post-purchase survey. The alert goes to your team immediately.
- ●Real-time NPS and satisfaction detection
- ●Configurable team notifications (email, Slack)
- ●Priority by customer seniority and order value
The customer decides. Always.
The message shown to the dissatisfied customer is designed to be transparent. They can publish their review freely or contact your support team. No constraints, no imposed deadlines. A proactive support approach before publication.
- ●Message customizable to your brand
- ●Free and explicit choice for the customer
- ●Full traceability of every interaction
All your mediations in one place
Your team gets a dedicated dashboard: ongoing mediations, resolved mediations, resolution rate, average handling time. The data to manage your customer experience.
- ●Unified view of ongoing and resolved mediations
- ●Private resolution rate vs. publication
- ●Average response time
- ●Mediation export for customer service reporting
● FAQ
Your questions about preventive mediation
93% private resolution. Your customer relationships deserve better than unaddressed reviews.
Review Collect detects dissatisfaction, offers the choice, and gives your team the tools to resolve before publication.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.