● CUSTOMER EXPERIENCE
Your customers tell you everything. Read all of it.
Hundreds of verbatims arrive every month on Google, Trustpilot, Verified Reviews. Without automated analysis, your team reads a fraction. Review Collect turns every review into actionable data.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● THE PROBLEM
Verbatims going straight to the bin.
93% of your customers consult reviews before buying (Ifop, 2026). Yet most teams read only a fraction of the feedback they receive. What they don't read can't be fixed.
83% of buyers abandon due to unanswered negative reviews.
A spike in delivery complaints in December. A recurring packaging issue. Without automated analysis, these trends stay invisible until they hit your overall rating.
- ●83% of buyers abandoned a purchase because of negative reviews (Ifop, 2026)
- ●82% avoided a brand because of its online reviews (Ifop, 2026)
- ●Manual detection is impossible beyond 50 reviews/month
54% of customers pay more for a well-rated brand.
Recurring positive themes are your most credible sales arguments. Fast delivery. Careful packaging. Responsive support. Your customers are already saying it. You just need to read it systematically.
- ●54% pay more for a well-rated business (Ifop, 2026)
- ●+73% average basket after a positive review (Review Collect internal data)
- ●93% trust reviews more than advertising (Ifop, 2026)
● HOW IT WORKS
From raw review to action
In 3 steps, your verbatims become concrete decisions to improve the customer experience.
Centralize all your reviews
Review Collect automatically aggregates your Google, Trustpilot, and Verified Reviews into a single feed. Zero copy-pasting, zero extra tool.
AI extracts themes and sentiment
Every verbatim is automatically analyzed: recurring theme, positive or negative tone, warning signal. You see what keeps coming up before it becomes a problem.
Act on the signals
Detected themes feed your dashboard. Real-time alerts on negative trends, verbatims exportable for your product or support teams.
● FEATURES
What your reviews teach you.
Every verbatim is a data point. Review Collect structures, classifies, and turns them into an operational dashboard.
Positive, neutral, negative. On every review. In real time.
The overall sentiment score updates with every new review. Compare week after week. Spot a decline before it hits your star rating.
- ●Overall score + D-7 / D-30 / D-90 trend
- ●Breakdown by platform (Google, Trustpilot, Verified Reviews)
- ●Sentiment / star rating correlation
The topics that keep coming up. Ranked by frequency.
Delivery, packaging, support, value for money. Review Collect automatically extracts recurring themes and tracks their evolution over time. A new theme emerges? An alert notifies you.
- ●Top positive themes = your most credible marketing arguments
- ●Top negative themes = your operational priorities
- ●Automatic detection of new emerging themes
Every negative review, handled before your competitor sees it.
The alert goes out within 60 seconds of receipt. The AI response is pre-written, in your brand's tone. Your team validates, publishes, and moves on. Zero unanswered reviews.
- ●Immediate email or Slack notification for every 1-2 star review
- ●AI response pre-written in 60s, customizable before publishing
- ●Up to 39% response rate on our active clients
● FAQ
Your questions about customer verbatim analysis
Your customers give you the answers. All that's left is to read them.
Review Collect centralizes, analyzes, and turns every verbatim into an actionable signal. 40% collection rate. Real-time sentiment analysis. Live in 48h.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.