● Comparisons · 2026
Loox or Review Collect: going beyond photo reviews
Two review tools, differences that matter. Loox showcases customer photos and videos on your Shopify store, while Review Collect collects by WhatsApp, SMS, email and QR code, with automatic AI replies (Enterprise): see why 500+ e-commerce brands chose Review Collect.
● Our verdict
Loox showcases your customer photos. Review Collect grows your Google and Trustpilot rating.
● Trusted by leading brands
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
Who does what?
| Feature | Review Collect | Loox |
|---|---|---|
| Native WhatsApp collection | Yes | No |
| SMS collection | Yes | No |
| Automatic AI replies (Google, Trustpilot, Maps) | Yesunder 60 s, Enterprise plan | NoLoox reviews only |
| On-site photo/video galleries | Yes | YesLoox specialty |
| Unhappy customer mediation | YesSAV alert + feedback page | Nono dedicated flow |
| Multi-platform distribution (Google, Trustpilot, Maps) | Yesone platform at a time | Noproduct syndication via Convert |
| Multi-sector (hospitality, services, SaaS, retail) | Yesall sectors | NoShopify exclusive |
| Pricing | Custom quote, no commitment | Yestransparent public pricing |
| Native French support | Yesnative French, primary market | NoEnglish only |
| GEO monitoring (ChatGPT, Perplexity, AI Overviews) | Yes | No |
* Competitor information taken from the vendors' public pages as of October 14, 2026.
● What Review Collect adds on top
What Review Collect adds on top of Loox
Here's what Review Collect brings you concretely, as a complement to what Loox already does.
● FAQ
Frequently asked questions
All the answers to questions you have before choosing between Review Collect and its alternatives.
Loox handles your on-site photos. Review Collect handles your Google reputation.
Review Collect collects via WhatsApp and SMS, replies to every published review in under 60 seconds after publication (Enterprise plan), and handles unhappy customers privately. Onboarding in 48 hours, no developer needed.
● Explore more
Other features.
Review Collect covers the full chain, from collection to conversion. Explore each pillar.
● Other comparisons