● Comparisons · 2026
Review Collect vs Loox
Loox is the go-to for photo and video review galleries on Shopify. If your goal is filling Google and Trustpilot with reviews through WhatsApp and SMS — with AI responses in under 60 seconds — Review Collect does something different. They're built for different jobs, and most serious Shopify merchants end up using both.
● Our verdict
Loox is the clear winner for photo and video galleries on Shopify. If you want beautiful on-site visuals that convert, Loox delivers. Review Collect solves a different problem: getting reviews onto Google, Trustpilot, and Maps at scale through WhatsApp and SMS, responding to every published review in under 60 seconds, and keeping unhappy customers out of public forums. Most ambitious Shopify merchants run both.
● Trusted by leading brands
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
Who does what?
| Fonctionnalité | Review Collect | Loox |
|---|---|---|
| Native WhatsApp collection | ✅ Yes, native | ❌ No |
| SMS collection | ✅ Yes, native | ❌ No |
| Automatic AI replies (Google, Trustpilot, Maps) | ✅ All platforms, under 60 seconds | ❌ Loox reviews only |
| On-site photo/video galleries | ✅ Yes | ✅ Loox specialty |
| Unhappy customer mediation | ✅ SAV alert + branded feedback page | ❌ No dedicated flow |
| Multi-platform distribution (Google, Trustpilot, Maps) | ✅ Yes | ❌ Loox only |
| Multi-sector (hospitality, services, SaaS, retail) | ✅ All sectors | ❌ Shopify exclusive |
| Public transparent pricing | ✅ Yes | ✅ Yes |
| Native French support | ✅ Yes, primary market | ❌ English only |
| GEO monitoring (ChatGPT, Perplexity, Google AI Overviews) | ✅ Yes | ❌ No |
* Competitor data collected and verified from public sources — January 2026.
● What Review Collect adds on top
What Review Collect adds on top of Loox
Here's what Review Collect brings you concretely, as a complement to what Loox already does.
● FAQ
Frequently asked questions
All the answers to questions you have before choosing between Review Collect and its alternatives.
Loox handles your on-site photos. Review Collect handles your Google reputation.
Review Collect collects via WhatsApp and SMS, replies to every published review in under 60 seconds, and handles unhappy customers privately. Up and running in 48 hours.
● Explore more
Other features.
Review Collect covers the full chain, from collection to conversion. Explore each pillar.
● Other comparisons