● multi-location businesses
Your online reputation is decided far beyond your own site.
Before choosing you, your customers search 'your brand reviews', compare your Google rating, read Trustpilot and ask AI. We collect your reviews and lift your rating at every one of your locations, from a single platform.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
● more than just collection
Review Collect keeps your brand alive on Google, Trustpilot and AI, everywhere the decision is made.
Most tools stop at collection. We go further: we feed each of these surfaces with reviews and make you stand out, right where your prospects decide before they reach you, across all your locations and your clients' too.
● The problem
Search your brand on Google. What shows up decides for you.
When a prospect searches 'your brand reviews', Trustpilot often shows up first, sometimes poorly rated. And when they ask AI, it answers with whatever it finds. You're not in the room when it's decided.
- ✓
Trustpilot shows up first, and you're not managing it.
On 'your brand reviews', it's the first result, in every language. If the rating is low, that's the first thing your prospect sees.
- ✓
AI sums up your reputation for you.
ChatGPT, Gemini or Perplexity return a 'mixed experience' verdict the moment one platform slips, and it shows up even in your tenders.
● The challenges
Across a multi-location network, your reputation scatters, and no one's holding the wheel.
Three realities of running multiple locations that turn a strong brand into a patchy reputation. All three are fixed from one place.
5 Google listings, 5 Trustpilot pages, and two in three sitting at 1.5.
When reputation isn't managed in one place, some listings slip without anyone noticing. We take back every page and feed the lowest-rated one first.
One badly-rated location drags the whole brand down.
Customers don't tell head office from the branch in their town. One underperforming location damages the whole brand and sends away customers who'd have picked another of your sites.
Some locations collect reviews, others not at all.
With no shared method, collection depends on each manager. The result: listings rich in recent reviews, and others frozen for two years, under the same brand.
● The target rating
We don't aim for 'some reviews'. We aim for 4.7 and up, on every Google listing.
A high rating makes you visible and helps you convert. A low one drives customers away. Our job is to get every location in your network into the green, and keep it there.
- ✓
Below it, you lose ground.
A low rating drags down your local visibility and your conversion rate, online and in store.
- ✓
Above 4.7, you take off.
More visibility, more trust, more clicks and more conversions. That's the target we hold on every one of your listings.
- ✓
We get every location there, and keep it there
through continuous collection across the whole network.
● SEO & local visibility
Your reviews don't decorate your listing. They feed your SEO.
Stars in Google results, a local listing that ranks 'near me', reviews read by crawlers and by AI. Reputation isn't a side note to SEO, it's part of it.
- ✓
Stars in your Google results.
Your reviews surface your rating as a rich snippet, which lifts clicks to each listing.
- ✓
Read by crawlers, not buried in JavaScript.
We embed your reviews in your site's metafields, so they count for SEO and for AI engines.
- ✓
Every listing ranks locally.
On 'garage near me' or 'estate agent near me', it's the local listing that surfaces, fed continuously.
● Recommended by AI
AI steers your customers before they even reach your site.
Customers used to read the reviews and then decide. Now AI shapes the buying journey upstream: 'I saw the reviews, not great' and the customer never comes. These engines answer with the recent public reviews of each location.
- 01
AI judges each location on its reviews,
not on your corporate site, but on the local listing and the recent reviews for the city searched.
- 02
We show you the perception, model by model.
What ChatGPT, Gemini and Perplexity say about your brand, the hidden insights and the action plans.
- 03
We continuously feed what AI reads
so every location gets cited in its area, not forgotten.
● The cockpit
All your Google Business Profile and Trustpilot listings in one place.
We bring every location's listings together, you manage the rating of each address, and we lift the ones that slip. At a glance, you also see where you stand against the competitors in each area.
Every listing in one dashboard.
Google Business Profile and Trustpilot for each location, in a single dashboard. No more scattered accounts.
A rating you manage, location by location.
You track each listing, its review volume and its trend, without logging into ten accounts.
We lift the rating of any location that slips.
As soon as a rating drops, we feed that location first to bring it back into the green and in line with the rest.
You see where you stand against competitors.
We compare each location with the competitors in its area, so you know where you're winning and where to act.
● Handling a negative review
An unhappy customer wants help, not to leave you a 1-star.
When a customer is happy, we steer them to Google or Trustpilot. When they're disappointed, we offer a direct exchange with your customer service, connected to your tools. You handle the issue before it becomes a public review.
- ✓
4 and 5 stars, we publish.
The happy customer is directed to the review platform that matters for that listing.
- ✓
Between 1 and 3 stars, we offer support.
'Send my feedback to the team', connected to Zendesk, Gorgias and your tools. We handle it before publication, not two weeks later.
- ✓
The customer always keeps the final say.
We never block a review; we just put the resolution at the right moment.
● How it works
Multichannel review collection across all your locations, with no load on your teams.
We connect your platforms and your site
Google Business Profile, Trustpilot, Verified Reviews and your site, connected to Review Collect. Up and running in 48h, no developer needed.
We collect across every channel
SMS, email, WhatsApp or QR code with automated follow-ups. Collection goes from 2-3% by email alone to 30-40% across channels.
We route and we respond
Happy customers to the platforms, unhappy ones to support (they always keep the final say on publishing their review). We reply automatically to every review, in your tone.
HQ steers from one view
Rating per location, brand average, impact by channel and by market, alerts. Each manager sees their own location.
● Built for your sector
Garage, optician, estate agent or spa: we tailor review collection to each sector, across all your locations.
Customer reviews for your garages and car centres
Drivers pick a garage on its local Google rating. After every job, we trigger the review request in the name of the garage concerned. Each garage climbs on 'garage near me', and you track the rating of all your sites in one place.
- ✓Request by SMS or WhatsApp after the job
- ✓Each site ranks in its town
- ✓Every garage's rating, at head office
● Explore more
The review management platform for multi-location businesses.
We cover the whole review journey, from collection to conversion.
● FAQ
Multi-location online reputation: the answers you're looking for.
Your online reputation is decided everywhere. Take back control.
We take back every listing, feed them and lift them. You manage it all from one place.
● In this solution
Go further.
More approaches within the Multi-Location Businesses solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.