● CUSTOMER EXPERIENCE
83% of buyers flee unanswered negative reviews.
An unaddressed negative review doesn't just lose one customer. It puts off dozens more. Review Collect detects dissatisfaction signals and offers the customer proactive support, before they publish.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● THE PROBLEM
An unaddressed negative review costs far more than a bad rating.
Every negative review without a response amplifies buyer distrust, hurts your local SEO, and erodes the trust built by your good reviews.
An unaddressed negative review directly influences buyers who read it later. They read responses just as much as ratings.
Don't let your silence stop you from selling
Direct SEO impact
- ●Google indexes your review responses. Responding consistently is a quality signal that improves your local ranking.
- ●Reviews that mention your products or sector strengthen your positioning on Google and local results.
● HOW IT WORKS
Three steps to turn a negative review into an opportunity.
Review Collect detects the dissatisfaction signal before publication, and offers the customer two clear options. The final choice is always theirs.
Automatic detection
When a customer completes your post-purchase survey with a low rating, Review Collect detects the dissatisfaction signal in real time. An alert arrives immediately in your dashboard, with full order context.
Proactive support offered
The customer sees two options: publish a public review, or contact your customer service to resolve the issue privately. 93% choose the support contact. The customer always keeps the final choice to publish.
Resolution and loyalty
Your support team receives full context via a ticket integrated into your solution (order, nature of the issue) to respond in under 60 seconds. A customer treated well after a problem is often more loyal than one who never had one.
● SUPPORT INTEGRATIONS
Manage negative reviews from your support tools without changing your stack.
Review Collect integrates with Gorgias, Zendesk, Crisp, and Slack so your team handles every dissatisfaction alert without leaving their work environment.
● FEATURES
Everything you need to manage negative reviews
Real-time alerts, compliant preventive mediation, AI responses, and analytics dedicated to negative reviews.
Be informed before your competitors
Every negative review triggers an immediate notification in your dashboard and by email. No dissatisfaction signal goes unnoticed.
- ●Google, Trustpilot, Avis Vérifiés alertsAll platforms centralized
- ●Customizable rating thresholdAlert from 1, 2 or 3 stars
- ●Order context includedOrder number, customer history
The customer keeps the final choice
Review Collect offers the dissatisfied customer two options: contact your support team or publish a review. 93% choose private contact. No blocking, no filtering.
Understand dissatisfaction patterns
Dedicated dashboard for negative reviews: recurring themes, resolution times, recovery rate. Turn complaints into product data.
Respond faster, with more impact
Review Collect generates response suggestions tailored to each negative review's context. Your team validates or adjusts in one click. Result: a response rate of up to 39% on critical reviews.
- ●Personalized responses by platformTone adapted to Google, Trustpilot, Avis Vérifiés
- ●Average response time: 60 secondsWith pre-drafted AI suggestions
● FAQ
Your questions about managing negative reviews
Every negative review without a response is a customer lost.
Review Collect detects dissatisfaction signals and offers proactive support before publication. 93% of dissatisfied customers choose private resolution.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.