● CUSTOMER EXPERIENCE
Your customers are talking. The question is whether you're listening.
NPS, CSAT, verbatims: satisfaction signals are already there. Review Collect centralizes them, analyzes them in 60 seconds, and alerts you before a dissatisfied customer becomes a public negative review.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● THE PROBLEM
Your satisfaction data stays siloed.
NPS sent once a year, CSAT on a disconnected tool, unread Google reviews: your satisfaction signals feed no action. The dissatisfied customer leaves without you knowing.
A 4.2 CSAT can hide 20% churners
Averages mask critical cases. Without verbatim analysis and customer-profile segmentation, an aggregated score won't detect customers about to leave.
NPS, CSAT and public reviews, finally in sync
Review Collect links your internal score to Google and Trustpilot reviews. When an NPS detractor speaks up, you're alerted before they publish a negative review. The loop closes.
- ●Real-time alerts on detractors
- ●Internal CSAT / public rating correlation
- ●Unified NPS + review dashboard
● HOW IT WORKS
From CSAT score to corrective action
In 3 steps, your satisfaction metrics feed a continuous improvement loop, no spreadsheets, no extra tool.
Collect NPS and CSAT automatically
Review Collect sends targeted satisfaction surveys after every key interaction: post-purchase, post-delivery, post-support. Response rates reach up to 39%, vs 2% for a standard email.
Analyze verbatims in 60 seconds
Review Collect's AI detects sentiment, classifies verbatims by theme (delivery, product, support), and identifies detractors at churn risk. You know exactly where to act, without reading every response.
Turn the dissatisfied into proof of your responsiveness
For detractors, Review Collect triggers a personalized response in 60 seconds. For promoters, it redirects to Google or Trustpilot. Every interaction becomes either a retention or a public positive review.
● FEATURES
Everything you need to manage satisfaction.
NPS, CSAT, CES, verbatims, one view to measure, understand, and act.
NPS, CSAT, and CES on the right trigger
Each metric at the right time. NPS 30 days after purchase to measure loyalty, CSAT right after delivery to capture real-time satisfaction, CES after a support interaction to measure perceived effort.
- ●Configurable triggers per segment
- ●Multi-channel templates (email, SMS, WhatsApp)
Verbatims classified, trends detected
Semantic analysis automatically groups your verbatims by theme. You see at a glance whether issues come from delivery, the product, or support, and how long they've been ongoing.
Detractor detected, response triggered in 60 seconds
As soon as an NPS detractor is identified, a personalized AI response is sent automatically. You keep control over the tone and content. The goal: re-engage before dissatisfaction goes public.
- ●AI response in under 60 seconds
- ●Automatic escalation to a human if needed
- ●Resolution status tracking
- ●Promoter redirect to Google / Trustpilot
● E-COMMERCE INTEGRATIONS
Plugged into your online store
Shopify, WooCommerce, PrestaShop: surveys go out automatically after every order. No development required.
● FAQ
Your questions about NPS and CSAT
Your customers are talking. Know what they're saying.
Review Collect centralizes your NPS, CSAT scores and verbatims, alerts on detractors, and turns every dissatisfaction into a retention opportunity.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.