● E-commerce solution
The review platform built for e-commerce.
Most of your satisfied customers never leave a review. Yet their words are what converts your next buyers. Review Collect automates post-purchase review collection and monitors your reputation everywhere it's built.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
Micromania
Samuel Vandamme
Micromania
● The opportunity
+270%
purchase probability on a product page with reviews, compared to one without.
● The review machine
Your customer reviews impact five business levers.
On your product page, in your Google ads, in organic search, in customer service, in AI answers. Yet most brands only activate one or two.
Convert on your Shopify product page.
The review widget that turns a visitor into an order.
Activate seller stars on Google Shopping and Perf Max.
Activated from 100 reviews over 24 months. The stars that double your paid search click rate.
Rank in SEO with your Google reviews.
Your reviews outweigh anything you write on your website.
Turn a negative review into a resolved ticket.
Unhappy customers choose: public review or private support. Their feedback becomes either a public rating or a resolved ticket.
- ●93% of unhappy customers choose support over a public review.
- ●1 and 2-star alerts in real time
Show up in ChatGPT, Claude, Perplexity, Gemini and Mistral.
When a shopper asks an AI which brand to choose, it answers with what it's read about you. Your public reviews are the raw material.
- ●Recommended action plan
- ●Benchmark of 3 competitors
● the method
How Review Collect collects your reviews after every order.
A mechanism plugged into your store that triggers at the right moment and places proof where buying decisions happen. No developer, live in 48 hours.
We plug into your store
Shopify, WooCommerce, PrestaShop or Magento, in a few clicks. Collection triggers on its own with every delivered order.
We ask at the right moment
Right after the parcel arrives, on the channel your customer actually reads: email, SMS, WhatsApp or QR code. That's when satisfaction is highest
We route and we reply
Happy customers follow a simple path to publishing. Unhappy ones can choose to contact your support team. Every review gets a reply in under 60 seconds.
We put proof where it counts
Your reviews show up on Google, Google Shopping, Trustpilot and Verified Reviews, and feed your product pages. You manage everything from a single dashboard.
● RATING CONTROL · NEGATIVE REVIEWS
Handle negative reviews before they drag down your Google rating.
A negative review left alone casts doubt on your whole store. The point isn't to silence your customers, it's to address friction at the right moment and keep a rating that reflects your real quality.
Fix friction before it goes public
An unhappy customer chooses: publish a public review, or contact your support team. Your team handles the issue before it becomes a public rating.
Reply to every negative review
A fast reply reassures future buyers more than a page with no negatives at all. We generate one, tailored to your brand voice, in under 60 seconds.
Outweigh a one-off bad review
A store that collects continuously keeps a rating in line with its current quality. A steady stream of recent reviews pushes back the weight of an isolated one, hiding nothing.
93% of dissatisfied customers prefer resolving the issue with your team over publishing a negative review. The final choice always stays theirs.
● THE COMPLETE SOLUTION
The complete review chain.
Your e-commerce engine.
●01 · Collect
×30 more reviews collected after delivery.
Reviews are the cheapest acquisition channel in e-commerce. Review Collect automates post-purchase collection via WhatsApp, SMS, QR code, or follow-up email. Result: ×30 more reviews collected — no manual effort from your team.
- ✓Multichannel solicitation
- ✓Native Shopify/WC/PS connectors
- ✓Smart channel routing by buyer profile
●02 · Centralise
One dashboard for your online reputation.
Your reviews don't wait for you to find them. Weak signals vanish, negative reviews pile up, your reputation takes hits you never see. Review Collect aggregates everything in real time so nothing slips through.
- ✓Google, Trustpilot, Verified Reviews
- ✓Global score by brand and location
- ✓Real-time alerts on sensitive reviews
●03 · Reply
Every review, answered in 60 seconds.
Your response is just as visible as the review itself. Review Collect learns your brand voice, your catalog, and your support policies — then drafts a reply that sounds like you, in the buyer's language. Hesitant shoppers read replies before they decide.
- ✓Brand voice trained on your products
- ✓27 languages, human-sounding replies
- ✓Auto-reply by threshold
●04 · Analyse
Your reviews turned into a product roadmap.
Your reviews are not a score. They're thousands of sentences describing what people love, what breaks, what keeps coming up. Insights extracts strengths, weaknesses, buyer personas, and key points reusable in product pages and marketing.
- ✓Semantic analysis on every review, from day one
- ✓Theme scoring: delivery, quality, support, price, packaging
- ✓Strengths/weaknesses summary by category
●05 · Monitor AI
What ChatGPT, Claude and Perplexity say about your brand.
When a shopper asks an AI which brand to choose, the answer is already set — with or without you. Every week, Review Collect scans 5 AI models and spots the signals tipping a recommendation your way or against you. You see how you appear in AI, before competitors do.
- ✓Score out of 100 per AI model (ChatGPT, Claude, Gemini, Perplexity)
- ✓Competitor benchmark on 3 brands
- ✓Monthly action plan
Customer reviews have become the top sales argument in e-commerce.
of consumers check reviews before buying (vs 75% in 2021).
Ifop study for Opinion System, January 2026trust customer reviews across all platforms.
Ifop study for Opinion System, January 2026have abandoned a purchase because of negative reviews.
Ifop study for Opinion System, January 2026● Who it's for
Built for every
e-commerce model.
Click on an archetype to see what changes for you.
● Omnicanal / Shopify POS
Collect reviews in-store too, with Shopify POS.
We add a review flow dedicated to your in-store sales, without touching your web flow. You ask at the right moment and collect Google reviews on each store's listing. A strong signal for your local SEO.
A review flow dedicated to your in-store sales
We create a flow for your in-store orders, on top of your web flow. You set the delay: 1 day after in-store payment instead of 7 days after online shipping. Your web flow stays untouched.
Google reviews for every point of sale
Each store routes its reviews to its own Google Business profile. Your customers rate the right store, your local reviews build up in the right place, and your local SEO climbs.
Activated in a few clicks, no developer
You turn on in-store collection from your account, in a few clicks. Your stores sync live from Shopify: a store opens or closes, the list updates on its own.
● Go further
Explore all features.
Review Collect covers the full review chain. From collection to conversion, including analysis and automated replies.
● FAQ
E-commerce review platform.
The answers you need.
What if reviews became your #1 acquisition channel?
We turn every delivered order into social proof that converts.
● In this solution
Go further.
More approaches within the E-commerce solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Review Routing
Review Collect routes each review to the right agent based on your rules: rating, platform, keyword. Unified dashboard, per-agent metrics, multi-channel alerts. Your CX team reacts fast, without manual coordination.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.