Which review collection software should your store use?

The right review collection software depends on three things: your e-commerce platform, your monthly order volume and where you want reviews to appear (product pages, Google, Trustpilot). This guide gives you the decision matrix, the public prices we checked on October 12, 2026 and the checklist to run before you sign.

We didn't rank tools from first to tenth. A ranking can't tell you what fits a store with 80 orders a month on WooCommerce. A matrix can. Review Collect is in the matrix: we're a vendor, we say so, and we say where we're not the right pick.

Which review collection software fits your situation?

Three variables rule out half the tools before you compare a single feature: platform, monthly orders and where the reviews should go. The table crosses all three.

Under 100 orders a month, free plans are often enough to start: the real job is sending the request at the right moment, not paying for a tool. Above that, price stops being a subscription question and becomes a cost-per-review question, which we cover below. For a look at the platforms themselves, see our comparison of customer review platforms.

How much does review collection software cost in 2026?

Public prices run from $0 to €479 a month, but they don't measure the same thing: Trustpilot bills per domain and by invite volume, REVIEWS.io by invites, Judge.me with one flat plan. Comparing two prices without comparing the unit tells you nothing.

Checked on October 12, 2026 on each vendor's public pricing page (European versions for REVIEWS.io and Trustpilot). Okendo, Yotpo and Loox scale their pricing with order volume, so we left them out rather than quote a number we couldn't verify. Prices change: check before you sign.

Three traps come up again and again. The 12-month commitment paid upfront, at Trustpilot in particular: if the tool doesn't fit, you've already paid. The invite cap: at 100 invites a month, a store with 400 orders contacts one customer in four. And features that jump a tier: at REVIEWS.io, third-party review collection and Google Seller Ratings only arrive with the €69 plan.

How do you collect Google and Trustpilot reviews after every order?

A satisfied customer is redirected to one platform at a time, Google or Trustpilot, based on the split you set. The work happens before that: when the request goes out and through which channel.

The right trigger is delivery, not payment. A customer who hasn't received the parcel can't judge the product. Tools that send the request in the days after delivery, with one reminder for people who haven't answered, collect more than tools that send a generic message at checkout.

The channel matters just as much. Review Collect sends SMS and WhatsApp from its own Meta Business account, with your brand as the sender name: the customer never sees Review Collect. Response rates average 40% on SMS and WhatsApp, against 2 to 3% for a standard email. That gap shows up in what customers see: according to an Ifop study (January 2026), 54% of consumers pay more for a well-rated company with plenty of reviews.

When a customer rates 1, 2 or 3 stars, they land on a feedback page in your brand's colors, and your support team gets an email alert with the text, the order number and the contact details. The customer always keeps the choice to publish a review. Of the dissatisfied customers contacted, 93% prefer to resolve the issue privately. More in our page on preventive mediation.

FREE DEMO

Your reviews collected after delivery, under your own brand

Review Collect sends review requests by SMS, WhatsApp and email after delivery, with your brand as the sender. A 20-minute demo is enough to work out your cost per review on your own catalog.

• Native Shopify, PrestaShop and Magento apps, live in 48 hours with no developer
• SMS and WhatsApp sent under your brand name
• A 20-minute demo with your cost per review

Discover Review CollectBook a demo

×30 reviews collected in the first month

Does review software make your store compliant with the Omnibus Directive?

No: no software makes a store compliant on its own, because compliance also covers what you display and how you handle reviews. A "verified reviews" badge on a vendor's site doesn't release you from anything.

Since May 28, 2022, Article L121-4 of the French Consumer Code, France's transposition of the Omnibus Directive, lists as misleading commercial practices claiming that reviews come from consumers who actually bought or used the product without taking the steps needed to check it. It also covers publishing fake reviews and altering consumer reviews to promote a product. The French consumer authority DGCCRF adds that review platforms must disclose whether a verification procedure exists. Before choosing, ask every vendor four questions:

• Are reviews tied to a real purchase, and how is that checked?
• Is the verification procedure described and shown to visitors?
• Who moderates, and under which written rules?
• What does the tool do about fake reviews?

One simple rule applies on your side: never delete a published review because it's negative, and never edit a review's text. For the full framework, our guide to the Omnibus Directive and customer reviews walks through the obligations step by step.

What should you check before you sign?

The criterion that settles a choice between two quotes is cost per review actually collected, not the subscription price. The formula fits on one line: annual price divided by the number of reviews you get over twelve months.

An example with a 10% response rate, to be replaced with your own: 400 invites a month produce 40 reviews, and a €69 a month plan comes to about €1.73 per review. The same plan with a 100-invite cap yields 10 reviews, or €6.90 each. The cap changed the cost by a factor of four without touching the advertised price.

Four more points deserve a line in your grid:

• Integration: a native Shopify, PrestaShop or Magento app triggers the request without development. A webhook takes technical time.
• Channels: email only, or SMS and WhatsApp too, and who the customer sees as the sender.
• Exit terms: do you keep your reviews and data if you leave?
• Setup time: a few hours or several weeks.

Judge.me, Yotpo, Okendo, Loox, REVIEWS.io: which one for which case?

Each tool answers a different need, and the right pick depends on which row of the matrix you're in.

Judge.me suits Shopify stores starting out: free plan, product reviews on product pages, a single paid tier. Our Judge.me comparison details the differences with Review Collect.

Yotpo targets brands that want reviews, loyalty and marketing in one suite. It's broader than collection alone, which weighs on setup. See the Yotpo comparison.

Okendo focuses on rich product-page reviews with customer attributes, photos and videos. See the Okendo comparison.

Loox is built for visual-first brands that want customers to submit photos and videos. See the Loox comparison.

REVIEWS.io covers product and company reviews with distribution to Google. See the REVIEWS.io comparison.

For a ranked look at eight platforms, see our customer review software comparison.

How does Review Collect measure up against these criteria?

Review Collect isn't a review platform: it collects reviews, then distributes them to Google, Trustpilot or Avis Vérifiés, the platforms your customers already check. It adds to your existing tools instead of replacing them, which is why it sits in the e-commerce solution.

Against the criteria above: the native apps cover Shopify, PrestaShop and Magento; SMS and WhatsApp go out from Review Collect's Meta Business account under your brand name; setup takes 48 hours with no developer. On cost per review, brands have multiplied their review volume by 30 in 30 days, in the first month.

Pricing is by custom quote, in three plans (Starter, Premium, Enterprise), with no commitment: the plans are described on the pricing page, but there's no price to compare in the table, and we'd rather say so. Review Collect is a weaker fit under 50 orders a month: at that volume, a free plan does the job. Above it, a 20-minute demo is enough to work out your cost per review on your own catalog.