● CUSTOMER EXPERIENCE
Reviews come in all day long. Does your team know who handles what?
Without assignment rules, urgent reviews disappear into a shared inbox. Review Collect routes each review to the right agent based on rating, platform, or keyword. Your team reacts, without manual coordination.
● They trust us
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
"
It's incredibly reassuring for our prospects. In just a few months, we gained a full point on our Trustpilot score.
Timothée Linyer
Co-founder, The Bradery
"
I was dreading a complex rollout. A year later, my teams centralize all our reviews from a single interface, without overloading anyone.
Nathalie Valmary
Founder, Louise Carmen
"
We went from 2.4 to 4.9 stars in 3 months. Our average cart increased by 35% and our premium sales by 62%.
E-commerce Director
Du Bruit dans la Cuisine
● THE PROBLEM
Without assignment, your urgent reviews wait just like the others.
Google, Trustpilot, Verified Reviews each send their own notifications. Without centralization or rules, no one on your team really knows what belongs to them.
Three platforms, one shared inbox, no assignment rules
The first available agent picks up whatever comes in, not what they should handle. A 1-star review waits as long as a 4-star one. The urgent ones get lost in the flow.
You don't know who handled what, or how long it took
Response time per agent, handling rate, pending reviews: without a unified dashboard, managing your CX team means navigating blind.
- ●No visibility on unhandled reviews
- ●Response time invisible per agent
- ●No SLA or handling history
● HOW IT WORKS
From published negative review to the right person
Three automated steps so no critical review goes unhandled.
Detect in real time
Review Collect monitors Google, Trustpilot, and Verified Reviews continuously. As soon as a negative review is published, the alert is triggered. No daily email to read the next morning: your team is notified within the minute.
Route to the right agent
Smart routing directs each alert according to your rules. 1-2 star rating on Google: senior support agent. Delivery time mention: logistics team. Trustpilot platform: reputation manager. Every review reaches the right person.
Track your team's performance
Response time per agent, pending reviews, handling rate: Review Collect gives you real-time metrics to manage your CX. No manual export, no follow-up meeting to find out where things stand.
● FEATURES
Everything you need to never miss a critical review.
Multi-channel alerts, smart routing, centralized dashboard. Your CX team reacts fast, every time.
Slack, email, or SMS based on your preferences
Configure the notification channel by alert type. Urgent reviews (1 star) go to Slack immediately. Daily summaries arrive by email. Your team receives the right signal in the right place.
The right agent gets the right review
Set your routing rules by rating, platform, or keyword. Review Collect applies them automatically. No more reviews lost in a shared inbox.
- ●Routing by rating (1-2 stars vs 3-4 stars)
- ●Routing by source platform
- ●Routing by keyword (delivery, refund...)
All your platforms in one view
Google, Trustpilot, Verified Reviews: all your reviews arrive in a single dashboard. Filter by rating, by platform, by handling status. Your team knows exactly what's left to handle.
- ●Unified view Google + Trustpilot + Verified Reviews
- ●Status tracking per review (handled / pending)
- ●Response time metrics per agent
- ●Complete history of published responses
● SUPPORT INTEGRATIONS
Connected to your customer support tools
Slack, Zendesk, Gorgias: alerts land where your team works. No extra tool to open.
● FAQ
Your questions about review routing
The next 1-star review is coming in a few hours.
Will your team be alerted in time? Review Collect monitors your platforms continuously and routes every alert to the right agent.
● In this solution
Go further.
More approaches within the Customer Service & CX solution.
NPS & CSAT
Measure customer satisfaction with NPS and CSAT, anticipate churn, and turn your verbatims into concrete actions. Review Collect closes the loop between collection and analysis.
Negative Reviews
83% of buyers abandon a purchase because of unanswered negative reviews. Detect dissatisfied customers, offer proactive support before publication, and turn every problem into a trust lever.
Preventive Mediation
93% of dissatisfied customers contacted choose to resolve their issue privately rather than publish a negative review. Review Collect detects dissatisfaction, offers the choice, and protects your customer relationship.
Review Responses
Review Collect responds to your Google, Trustpilot, and Verified Reviews in 60 seconds using AI. Configurable brand tone, multi-platform replies from a single dashboard.
Voice of the Customer
Your customers leave hundreds of verbatims every month. Without structured analysis, these signals disappear. Review Collect extracts themes, measures sentiment, and alerts you to trends before they become problems.