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Travel & Tourism
Customer reviews for travel agencies, hotels and booking platforms.
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FAQ
Frequently asked questions — Travel & Tourism
Which online travel agency is most reliable according to reviews?+
Online travel agencies are primarily rated on cancellation and refund handling (criterion revealed during crises), customer service responsiveness, and fee transparency. The COVID crisis highlighted each player's practices — reviews from that period are particularly revealing of an agency's reliability in difficult situations.
Is it better to use a travel agency or book directly?+
Booking directly (hotel, airline) guarantees the best price and a direct relationship in case of problems. Agencies offer convenient packages and stronger legal protection (Package Travel Directive). For complex trips, agencies add value; for a simple flight + hotel, direct booking is often more advantageous.
How to get a refund for a cancelled trip booked online?+
For a package holiday, full refund is mandatory if cancelled by the organizer. For individual tickets, conditions vary: low-cost airlines often have restrictive policies. Keep all your purchase receipts. If refused, contact the tourism mediator. Customer reviews on refund handling are a key criterion when choosing your provider.
Are hotel reviews on Booking or TripAdvisor reliable?+
Booking reviews are verified (only guests who stayed can rate), making them more reliable than TripAdvisor where anyone can write. Be wary of hotels with very few reviews, unusual perfect scores, or overly positive and generic reviews. The trend of recent reviews (last 6 months) is often more representative of the hotel's current state.