● Generator
Customer Review Request Generator: Email, SMS and WhatsApp
Your customers had a great experience but rarely think to leave a review on their own. A well-crafted message sent at the right time changes everything. This generator creates your review request message in seconds, customized for your platform and channel.
93%
check reviews before buying
39%
avg collection rate with Review Collect
3-7 days
optimal timing after delivery
● Generator
● What this reveals
The right message at the right time
According to an Ifop study (January 2026), 93% of consumers check reviews before buying. Yet without automated follow-up, fewer than 3% of your customers think to leave one. The difference between a 3% and 39% collection rate is simply a message sent at the right moment.
Email remains the top channel in B2C with the best open rates. SMS exceeds 90% open rate but generates more unsubscribes. WhatsApp performs very well in markets where it dominates. For all channels, the ideal timing is between 3 and 7 days after delivery: early enough for the experience to be fresh, late enough to avoid unresolved issues.
A message with the customer's first name and your store name generates a better response rate than a generic email. This generator creates a ready-to-send message or one you can integrate into your marketing automation tool.
The best time to ask for a review: between 3 and 7 days after delivery. Not too early to avoid ongoing issues, not too late for the experience to still be fresh.Automate your review requests →
Frequently asked questions
● Go further
Product
Automate your review requests
Review Collect sends post-purchase follow-ups via email, SMS and WhatsApp on autopilot.
Product
All your reviews, centralized
Bring all your reviews into one dashboard so you never miss one.
Product
Review analytics
Measure the impact of your review requests: open rate, conversions, sentiment.
