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Practical guides and news on customer review management.

How to Calculate Break-Even ROAS (With Examples)
E-commerce growth

How to Calculate Break-Even ROAS (With Examples)

Break-even ROAS is 1 divided by your contribution margin. Here is the formula, a lookup table, a worked example in dollars with returns, shipping and payment fees, and what a Black Friday discount does to the number.

Victor
Victor
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Which Shopify Apps Do You Need Before Black Friday?
E-commerce growth

Which Shopify Apps Do You Need Before Black Friday?

One app per job, not twenty. A fact-checked shortlist of Shopify apps for Black Friday 2026 (email, bundles, urgency, back-in-stock, reviews), with prices read on the official listings on October 15, 2026, and a six-week install calendar.

10 min read
How to prepare for Black Friday 2026: slash your prices, not your reputation
GuidesFree PDF

How to prepare for Black Friday 2026: slash your prices, not your reputation

Black Friday 2026 falls on November 27: more orders, overloaded carriers and a customer support team under pressure. Our free playbook helps you get through the peak without damaging your rating.

How to Prepare for Black Friday With Customer Reviews?
E-commerce growth

How to Prepare for Black Friday With Customer Reviews?

Preparing for Black Friday 2026 means handling the November 27 order spike and turning it into fresh reviews before Christmas. Calendar, review request timing and negative review handling: how to run both at once.

9 min read
Which review collection software should your store use?
Platforms & Comparisons

Which review collection software should your store use?

Platform, order volume, where reviews get published: a decision matrix for choosing review collection software, with public prices checked on October 12, 2026.

6 min read
How do you improve your ecommerce site's SEO?
SEO & E-reputation

How do you improve your ecommerce site's SEO?

Site structure, product pages, technical SEO, customer reviews, stars in Google and visibility in AI answers: the method for an online shop to earn traffic that no longer depends on its ad budget, with the specifics of Shopify, PrestaShop and WooCommerce.

15 min read
How do you handle customer complaints?
Practical Guides

How do you handle customer complaints?

Acknowledge, understand, resolve, close, fix the cause: the five moves that settle a customer complaint before it becomes a public review. With three reply templates, the French legal framework as a worked example, and the unhappy customer who never writes to you.

15 min read
How do you calculate conversion rate?
E-commerce growth

How do you calculate conversion rate?

Conversion rate = (conversions ÷ visitors) × 100. Here is the formula step by step, the Excel calculation, the right denominator, the segmentation that makes the number readable, and what customer reviews change.

11 min read
How do you calculate average order value?
E-commerce growth

How do you calculate average order value?

Average order value is your revenue divided by your number of orders over the same period. Here is how to read it, compare it against your sector's benchmarks, and grow it without cutting your prices.

7 min read
How do you calculate customer retention rate?
E-commerce growth

How do you calculate customer retention rate?

Customer retention rate = [(customers at end of period − new customers) ÷ customers at start of period] × 100. Here is the formula step by step, benchmarks by product type, and the actions that actually bring your customers back.

6 min read

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